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Do you have questions about your SPC device? Here's how we help you better than ever

At SPC, we have set out to make contacting us easier, faster, and more helpful than ever. We have redesigned our customer service so you receive clear solutions without waiting or complications. We want you to feel you are in good hands from the very first moment if you ever need support. Keep reading to discover everything we have done to improve your experience as a user.   Customer service designed for you If you have ever had to contact other technical support or customer service centers (SAT or SAC), you know how frustrating it can be to wait for answers or not know if your request is being handled. At SPC, we have improved this entire process so you don’t have to worry about anything. Thanks to a centralized and automated system, we can now provide you with more personalized, faster, and more effective assistance.   Faster and more effective contact channels Now you can write to us from wherever is most convenient for you: web form, email, or even chat. Everything is managed on a single internal platform, so even if you switch channels, your inquiry won’t get lost or start over. We know who you are and what you need. Automations that get your response to you sooner We have incorporated smart workflows that allow us to instantly identify the most common questions and provide immediate answers. If it’s a more complex case, the system automatically assigns it to the most suitable agent, without detours or unnecessary transfers.   More autonomy thanks to our help center Sometimes you don’t need to talk to anyone, just a clear guide. That’s why we have enhanced our help center with articles, tutorials, and quick answers. This way, you can solve many issues yourself, without waiting, at any time of day.   What benefits does this have for you as an SPC user? Everything we have improved in our customer service has one goal: for you to have a smoother, clearer, and more satisfying experience when you need help. Here’s how you’ll notice it from the first contact.   Faster responses, less waiting We have significantly reduced response times. Before, the same issue could pass through several agents. Now, your request goes directly to the person who can help you, and you can tell by how quickly we resolve each case.   More human support, even on digital channels Although we use technology to better organize our service, we don’t neglect the human touch. Our responses are designed for you; they are not empty automated messages. We use tools that allow us to respond clearly, personally, and warmly. Tracking the status of your issue You no longer have to explain your case every time you contact us. Our system remembers your inquiry and lets you track it. This way, you always know the status of your request without repeating information.   We keep improving with your help Our commitment is to keep listening to you to always offer the best possible support. Every question you send us, every suggestion, and every comment helps us improve. We know that technological products must be accompanied by technical service that meets high standards. That’s why, if you have recently contacted our customer service team, we would love to hear what you thought of the experience. Also, you can visit our help center to find quick solutions to your most common questions and see what others say about us here.