Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
BEFORE THE PURCHASE
What is SPC?
SPC is a technology brand of the company Smart Products Connection S.A.
What warranty do we offer? What does the warranty not cover?
At SPC we guarantee compliance with the guidelines set by the law for the Protection of Consumers and Users.
Regarding warranty periods, the law establishes TWO YEARS from the delivery date. Goods purchased from 01/01/2022 will have THREE YEARS of warranty on your part.
Are our products new?
Yes, all products are new and come with original packaging and accessories.
How to know if a product is in stock (available)?
The product is available as long as the 'Buy' option is active. If it is a product with several options (GB, colors...) and you cannot select a feature of it (for example, a certain color), it will appear grayed out.
How can I know which accessories come with the products?
You can check in the features, in the product description.
Do you ship to the Canary Islands, Ceuta, and Melilla?
We do not ship due to complications when invoicing products that have IGIC instead of VAT.
DURING THE PURCHASE
Does the price of our products include VAT?
Yes, all our products include VAT.
What payment methods do we offer?
There are 3 payment methods available:
- 1. Payment by card
- 2. Paypal
- 3. Bizum
All our payments are SECURE, encrypted with SSL certificates issued by trusted and reputable entities.
What do you do with my personal data?
SPC is committed to the use and treatment of its customers' personal data. That is why it has implemented a Privacy Policy in accordance with the provisions of Organic Law 15/1999 on the Protection of Personal Data.
Why do I get errors when paying with my credit card?
This case is very common, since to make the payment you must be enrolled in the secure payment system via credit card. Our company uses this secure payment system to prevent fraud involving the use of others' cards. To register in this payment system, you must contact your bank and make the purchase again. It is completely free to sign up and advisable if you usually shop online.
Can I enter a shipping address different from the billing address?
Yes, there is an option to enter a shipping address different from the billing address as long as it is in the Peninsula and Balearic Islands, because we do not ship to the Canary Islands, Ceuta, and Melilla. You can add multiple addresses to your Address Book in the personal section of "My account".
What do I do if I have a problem placing the order?
You should contact us at 944 580 178 or through our support section.
AFTER PURCHASE
How can I modify an order?
To modify an order, you must call the following customer service phone number: 945 297 025As long as the order has not left the warehouse, there will be no problem making any desired changes. Once the order is on its way, changing the delivery address will incur an additional cost.
Can an order be canceled?
Yes, but for that you must call Customer Service at 945 297 025 as soon as possible and we will cancel your order without any commitment; provided that it has not left the warehouse. If the order is in process, to cancel it you will have to accept the package and send it to the address we provide. Once we have received it, we will refund the amount of the device but never the shipping costs.
When will I receive my order?
Orders placed from Monday to Thursday before 2 p.m. will be delivered the next business day before 7 p.m. Orders placed on Fridays before 2 p.m. will be delivered on Monday (if it is a business day) before 7 p.m. Orders placed between Friday at 2 p.m. and Monday at 2 p.m. will be delivered on Tuesday (if it is a business day) before 7 p.m. Orders placed on holidays will be counted as placed on the next business day. Holidays do not count as delivery days. Shipments may take between 24 and 48 hours or between 15 and 20 days if the products are out of stock.
What to do in case of damage to my purchase?
If the claim is due to damage, you must notify us within 24 hours after delivery. We will make a direct replacement of the device.
What should I do if my device breaks down?
You can contact us directly at 945 297 025, or if you prefer, you can go to the nearest repair center in your city.
What happens if I am not home at the time of delivery?
If the carrier cannot find you at the time of delivery, they will leave a note with the phone number of the carrier's office in your city and will try to contact you at the phone number you provided when placing the order, both landline and mobile.
Do I receive an invoice for the purchase?
An invoice for the purchase is always sent inside the package. It is very important to keep it as it is the warranty for the device. The invoice can be for either an individual or a company. The shipping address can be different from the billing address.
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How can I unsubscribe?
To unsubscribe, please submit your request in our 'Support' section.
CONTENTS AND THE QUALITY OF SERVICE
CONTENTS AND THE QUALITY OF SERVICE
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USE OF THE WEB PORTAL
USE OF THE WEB PORTAL
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LINKS TO OTHER WEBSITES
LINKS TO OTHER WEBSITES
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INDUSTRIAL PROPERTY
INDUSTRIAL PROPERTY
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APPLICABLE LAW AND JURISDICTION
APPLICABLE LAW AND JURISDICTION
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The relationship between the user and the provider shall be governed by the laws in force and applicable within the Spanish territory. Should any dispute arise, the parties may submit their conflicts in accordance with the rules on jurisdiction and competence in this regard. SMART PRODUCTS CONNECTION, S.A. is domiciled in ARABA/ÁLAVA, Spain.