SPC Care Privacy Policy

Privacy Policy

Smart Products Connection, S.A., hereinafter SPC, is a company based in the Álava Technology Park, Leonardo da Vinci 14 01510 (Miñano) Álava, Spain. At SPC, we are aware of our users' privacy. Therefore, we have developed this Privacy Policy to provide our users with information about how we handle their personal data when they use our SPC CARE app along with our mobile phones compatible with SPC CARE.


The rest of SPC's products, applications, and websites that do not include a link to this Privacy Policy and include a link to a different SPC privacy policy will be governed by that privacy policy.


We consider "Personal data" to be all information associated with an identified or identifiable natural person.

 

1. Categories of personal data processed by SPC.

a. Personal data processed when creating an SPC account
When creating an SPC CARE account, we ask the user for their email address and password.
b. Personal data processed when adding a device to SPC CARE
When adding a device, the device's IMEI is sent to the associated server, and this data is recorded. From that moment on, the device is linked to the user.
    The contact data on the device will be read and displayed in the mobile application.

    d. Data we collect when synchronizing with the SPC CARE server. SPC CARE regularly synchronizes device information to ensure it is turned on and connected to the server. With each synchronization connection, we record data related to the time, IMEI, country, battery level, number of steps taken, charging status, GPS location, and SW version.

    e. Personal data processed when the user contacts our support center
    When the user interacts with our customer support representatives online or by phone, we collect personal information such as their name, postal address, phone number, email address, and contact preferences, as well as information about the SPC products they own, such as serial numbers and purchase date. We also record data related to the operating system and version on which the SPC CARE app is installed. To improve our customer service, and when applicable law allows it, with the user's prior consent, we may also record and review the user's conversations with support representatives and analyze any feedback they provide through voluntary customer surveys.

    2. Purpose

    We process the information you provide us with the purpose of managing the SPC CARE app in which you will register. The legal basis for the processing and communication of the data is compliance with a legal obligation. The recipients of the information are the competent public administrations for the fulfillment of legal obligations.


    In this way, we will carry out a proper management of the requested service. In this regard, the data you provide us both when creating your account with us and to create your profile will be processed to:

      1. Manage the requested service.
      2. Send you messages from SMART PRODUCTS CONNECTION, S.A. to inform you about improvements or news in our products and services. Remember that you can always customize these messages through your customer account settings and in section 6 (Rights) we explain how you can request not to receive this type of communication.
      3. Prevent abuse and fraud in the use of our services (for example, fraudulent activities, denial of service attacks, spam sending, among others).
      4. Transfer of data to organizations and public authorities, provided they are required in accordance with legal and regulatory provisions.

    3. Data retention period.

    How long do we keep your data?
    Your data will be kept as long as the commercial relationship with us lasts, you do not request its deletion, as well as the time necessary to comply with legal obligations.

    4. Legal basis.

      What is the legal basis for processing your data?
      The legal basis for processing your data lies in:
        1. The execution of a contract in relation to the purpose indicated in section 1.a above.
        2. The user's consent in relation to the purpose indicated in section 1.b.
        3. The legitimate interest of SMART PRODUCTS CONNECTION, S.A. in relation to the purpose indicated in section 1.c above.
        4. The fulfillment of legal obligations applicable to SMART PRODUCTS CONNECTION, S.A. for the purpose indicated in section 4 above.
      5. Recipients.

      To which recipients will your data be communicated?
      Your personal data will be communicated to third parties in the following cases:
            1. Your data may be accessed by those providers who offer services to SMART PRODUCTS CONNECTION, S.A., such as content hosting services, instant messaging, notification sending services, advertising services, etc. SMART PRODUCTS CONNECTION, S.A. has signed the corresponding data processing agreements with each of the providers that offer services to SMART PRODUCTS CONNECTION, S.A. in order to ensure that these providers will process your data in accordance with the provisions of current legislation.
            2. Your personal data may also be transferred to the competent authorities in cases where there is a legal obligation.
            3. The collected data may be used by a third party to monitor your physical activity, provided that you are enrolled in a fitness or nutritional program (under prior and express consent).

        6. Rights.

        What are your rights when you provide us with your data and how can you exercise them?
        You have the right to obtain confirmation about whether SMART PRODUCTS CONNECTION, S.A. is processing personal data concerning you or not.
        You also have the right to access your personal data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
        In certain circumstances, you may request the restriction of the processing of your data, in which case we will only keep them for the exercise or defense of claims.
        In certain circumstances and for reasons related to your particular situation, you may object to the processing of your data. SMART PRODUCTS CONNECTION, S.A. will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.
        You may also exercise the right to data portability, as well as withdraw the consents given at any time, without this affecting the lawfulness of the processing based on consent prior to its withdrawal.
        If you wish to exercise any of your rights, you can contact us via the email address dpd@spc.es or by writing to the postal address indicated above. Remember to provide as much information as possible about your request: full name, email address you use for the account or portal subject to your request.
        Finally, we inform you that you can contact the data protection agency or commission of your country and other competent public bodies for any claim arising from the processing of your personal data.

         

        7. How we protect information

        At SPC, we apply technical, physical, and organizational measures and controls to safeguard and protect the transmission and storage of the data we collect through our applications. We apply reasonable protections for your information that are appropriate to its sensitivity.

        Also, despite our efforts and ongoing work, we cannot guarantee the absolute security of your account or information. To this end, you can take measures to protect your account and personal information, such as creating a unique password for SPC that is not easy to guess and that you do not use anywhere else. Do not share the password with others and promptly report any suspicious activity or unauthorized access to the account.

        8. How to delete your SPC CARE account

        There are two possible ways:

        1.- Access https://sso.spc.es/login with your SPC credentials and click on «Delete SPC account». Then, confirm this action. This action is irreversible. To use SPC CARE again, you must complete the registration process again.


        2.- From the SPC CARE app itself. Go to the "Profile" section and tap on "Delete account". Then, confirm this action. This action is irreversible. To use SPC CARE again, you must complete the registration process again.

        By confirming the deletion of your account, all personal information associated with your account will be permanently deleted. This includes your name, email address, other personal information provided, and login credentials.