Warranty

Warranty

Is my device under warranty?

First, locate the receipt or invoice to check the purchase date, as you will need it to make use of the warranty.

For purchases in Spain and Portugal:

  • If your device was purchased before 01/01/2022 but no more than 24 months have passed since the purchase by the first end user, it is under warranty.
  • If your device was purchased after 01/01/2022 and no more than 36 months have passed since the purchase by the first end user, it is under warranty.

For purchases in France:

  • The period is two years from the date of purchase.

If your product is no longer under warranty, we can still help you. Check the information provided in “Solving product issues out of warranty.”

Solving product issues under warranty

Contact the technical staff of our SAT (technical support service) by calling 944 58 01 78 for calls from Spain or +351 308 805 245 for calls from Portugal, or by emailing help@onspc.com.

If you need assistance from France or in French, we will handle your request exclusively via email: help@onspc.com

Please tell us which product it is and what problem it has. You should also have the receipt or invoice showing the purchase date nearby to validate the warranty. The more information you provide, the easier it will be to assist you. Then, follow the steps we will send you by email.

Solving product issues out of warranty

In any case, we will collect your device and inspect it completely free of charge for you.

If the necessary repair is not covered by the warranty or its validity period has expired, we will send you a repair estimate with no obligation. If you accept it, the customer is responsible for the cost of repairing the device and returning it to the original location.

If you do not accept the repair estimate, you will only have to pay the costs related to returning the device to your home. In other words, you will never pay for the inspection and estimate preparation.

What is not covered by the warranty?

  • Normal wear and tear of parts that require periodic repairs and replacements, including specifically camera lenses, batteries, and screens.
  • Defects and damages caused by misuse or mishandling of the product (improper handling, drops, impacts, etc.).
  • Defects and damages caused by use contrary to the instructions for use and maintenance provided by SPC.
  • Modifications or repairs carried out by unauthorized persons.
  • Batteries with short circuits, damaged cells, or signs of forced opening.
  • Defects related to the product being used or connected to equipment or software not approved by SPC. This unauthorized access may occur due to piracy, password appropriation, or other means.
  • Use of the product other than the intended purpose.
  • Use or connection of a non-compliant or damaged accessory.
  • Accidents or natural disasters or any other cause beyond SPC’s control, such as those caused by water, lightning, fires, electrical surges, and others.
  • Battery deterioration due to excessively long charging and/or failure to follow the usage and safety recommendations and instructions mentioned in the product manual.
  • Any equipment that is not original. Both the product and components must be original SPC.
  • Risks associated with delivery and recovery by the end customer.
  • Incidents affecting operation, availability, coverage, services, or network or system capacity (mobile or other) provided by a third-party operator supplying the SIM card and network or system (mobile or other).
  • Exposure of the product to moisture, extreme temperature variations, corrosion, oxidation, contact or exposure to food, liquids, chemicals, or generally any substance that may alter the product.