Support

Available payment methods

There are 3 available payment methods:

1. Payment by card.
2. Paypal.
3. Payment in installments with seQura. (Option only available for Spain and Portugal)

All our payments are SAFE, encrypted with SSL certificates issued by trusted entities.

How to choose payment in installments?*

seQura is a payment gateway that allows split payments, giving buyers greater flexibility when paying for their purchases.

To benefit from payment in installments, click on ‘Complete purchase’ once you have added the products you want to the cart and enter your shipping address.
In the next step you will find the different payment methods. Choose the option that says “Pay at your own pace with seQura”
A new tab will open where you can choose the terms and the amount per month, and see the total you will pay if you have divided the purchase over more than 6 months.

*This option is currently only available for Spain and Portugal.

My card gives an error

This case is very common since to be able to make the payment you must be enrolled in the secure payment system by credit card, and if it gives you an error it is probably because you are not.

SPC, to guarantee security in the purchase process, uses this secure payment system to prevent fraud and the use of other people's cards.
To enroll in this payment system you must contact your bank and arrange it. Signing up is completely free and advisable if you usually shop online.

Then, proceed to make the purchase again.

Shipping Costs

For orders under €29, the shipping cost is €3.90 for Spain (mainland and Balearic Islands), €3.90 for Portugal (mainland), and €7.90 to France.

Delivery Times

We offer an express shipping service, so your order will be delivered in a very short time:

Within 24 or 48 working hours if the shipment is to Spain (mainland and Balearic Islands) and within 48-72 working hours for deliveries to Portugal and France.

Carrier Company

You will receive your order through the carrier company NACEX.

Expand or modify my order

If you forgot to add a product to your order or need to modify it, write to help@onspc.com or call us as soon as possible at 944 580 178 if you are calling from Spain or at +351 308 805 245 if you are calling from Portugal.

If you need to do so from France or in French, we will handle your request exclusively via email. (help@onspc.com)

As long as the order has not left the warehouse, there is no problem making any desired modifications.

Cancel my order

If you want to cancel your order, write as soon as possible to (help@onspc.com)

or call us as soon as possible at 944 580 178 if you are calling from Spain or at +351 308 805 245 if you are calling from Portugal. If you need to do so from France or in French, we will handle your request exclusively via email. (help@onspc.com)

We will cancel your order without any commitment as long as it has not left the warehouse.

If the order is in progress, to cancel it you will have to accept the package and send it back to the address we will provide you. Once we have received it, we will refund the full purchase amount, but not the shipping costs.

I have problems placing the order

Write to (help@onspc.com) or call us at 944 580 178 if you are calling from Spain, or at +351 308 805 245 if you are calling from Portugal so we can help you quickly and directly to place the order.

If you need help from France or in French, we will handle your request exclusively via email. (help@onspc.com)

It arrived damaged

If the product arrives damaged, notify us within 24 hours of delivery so we can make a direct and free exchange.

Write to (help@onspc.com) or call us at 944 580 178 if you are calling from Spain, or at +351 308 805 245 if you are calling from Portugal.

If you need help from France or in French, we will handle your request exclusively via email. (help@onspc.com)

Is my device under warranty?

First of all, find the receipt or invoice to check the purchase date; you will need it to make use of the warranty.

For purchases in Spain and Portugal:

• If your device was bought before 01/01/2022 but no more than 24 months have passed since the first end user purchased it, it is under warranty.
• If your device was bought after 01/01/2022 and no more than 36 months have passed since the first end user purchased it, it is under warranty.

For purchases in France:

• The period is two years from the date of purchase.

If your product is no longer under warranty, we can still help you. Check the information found in “Solving product issues out of warranty.”

Solving product issues under warranty

Contact the technical staff of our Technical Support Service (SAT) by calling 944 58 01 78 for calls from Spain or +351 308 805 245 for calls from Portugal, or by writing an email to help@onspc.com.

If you need help from France or in French, we will handle your request exclusively by email. (support@spc.es)

Tell us which product it is and what problem it has. You should also have the receipt or invoice showing the purchase date nearby to claim the warranty.

The more information you provide, the easier it will be to help you.

Then, follow the steps we will send you by email.

Solving product issues out of warranty

In any case, we will take care of collecting your device and inspecting it completely free of charge for you.

If the needed repair is not covered by the warranty or its validity period has expired, we will send you a repair estimate without obligation.

If you accept it, the customer will bear the cost of the device repair and its return to the point of origin.

If you do not accept the repair estimate, you will only have to pay the costs related to returning the device to your home.

That is, under no circumstances will you pay for the device inspection and estimate preparation.

What does the warranty not cover?

1. Normal wear of parts that require periodic repairs and replacements. This includes, in particular, camera lenses, batteries, and screens.
2. Defects and damages caused by misuse or mishandling of the product (poor handling, drops, impacts, etc.).
3. Defects and damages caused by use contrary to the instructions for use and maintenance provided by SPC.
4. Modifications or repairs carried out by unauthorized persons.
5. Battery with short circuit, damaged cell, signs of forced opening.
6. Defects related to the product being used or connected to equipment or software not approved by SPC. This unauthorized access may occur due to piracy, password appropriation, or other means.
7. Use of the product other than the use for which it was designed.
8. Use or connection of a non-compliant or damaged accessory.
9. Accidents or natural disasters or any other cause beyond SPC’s control, such as those caused by water, lightning, fires, electrical surges, and others.
10. Battery deterioration due to overcharging and/or failure to follow the recommendations and safety instructions mentioned in the product manual.
11. Any equipment that is not original. Both product and components must be original SPC.
12. Risks associated with delivery and collection by the end customer.
13. Incidents affecting operation, availability, coverage, services, or capacity of the network or system (mobile or other) provided by an independent third-party operator supplying the SIM card and network or system (mobile or other).
14. Exposure of the product to moisture, extreme temperature changes, corrosion, oxidation, contact or exposure to food, liquids, chemicals, and generally any substance that may alter the product.

I have lost part of a product or an accessory

We have replacements for chargers, charging bases, removable batteries, fan LED lamps, lamp shades, earphones, charging cases or boxes, connection cables, and in general, any spare part that does not require handling or opening the product.

Contact us to find out the cost of the replacement and arrange its shipment if you wish.

Return Period

If the device you have purchased does not meet your expectations, you have 14 calendar days from receipt to request a return. Please contact our support department and we will guide you on how to proceed.

Conditions

1. The product must be in perfect condition.
2. You will have a period of 14 calendar days from the date you request the return to send us the package.
3. You may send the package using the carrier of your choice, but postage must be prepaid.
4. For hygiene reasons, we will not accept the return of products that must be in contact with the skin for use and have been used beyond a mere inspection. For example, in-ear headphones.
5. It is preferable to send all the original packaging of the item as otherwise the product may suffer depreciation when processing the return.

Process a Return

To process your return, you can contact us by email at help@onspc.com

If you prefer to do so by phone, call 944 580 178 if you are in Spain or +351 308 805 245 if calling from Portugal. Our customer service department will provide you with instructions to carry out the return.

If you need assistance from France or in French, we will handle your request exclusively by email. (help@onspc.com)

I need an invoice or changes

If you need an invoice, you can request it during the purchase process and it will be sent to you by email when placing the order. It can be for either a private person or a business.

If you forgot to ask for it or need to change the details, call us at 944 580 178 if calling from Spain, at +351 308 805 245 if calling from Portugal, or write us an email at help@onspc.com

If you need help from France or in French, we will handle your request exclusively by email. (help@onspc.com)

In any case, a delivery note is always sent inside the package, which is important to keep, as it is a document that can help you claim the device’s warranty.

Can the shipping address be different from the billing address?

Yes, during the purchase process you will find two separate fields to indicate each one independently.