Frequently asked questions
Orders & Purchases
How do I cancel or change an order?
How do I cancel or change an order?
Regrettably, we cannot cancel orders due to a change of heart. However, we understand that errors can occur. If you need to amend your order details, such as the delivery address or phone number, please get in touch with our customer support as soon as possible.
Here is what you can do:
- Contact our customer support via email or Live Chat.
- Have your order number ready when reaching out to customer support.
- We cannot promise changes to orders after 24 hours from placement, as orders may be processed immediately upon receipt.
How can I follow my order?
How can I follow my order?
You can follow your order by checking the shipping confirmation email, which contains a tracking number and a link to the delivery service's website. Alternatively, log in to your account on our website, go to "My Orders," and click on the tracking link given for your order.
What if there is an issue with my order?
What if there is an issue with my order?
If there is a problem with your order, please get in touch with our customer support team as soon as you can. You can contact us by email, telephone, or through the contact form on our website. Please provide your order number and a short description of the issue so we can help you promptly.
I didn't receive all of my order?
I didn't receive all of my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Returns & Exchange
What is your policy for returning goods?
What is your policy for returning goods?
We offer a 30-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.
How do I start a return?
How do I start a return?
To begin a return, get in touch with our help team with your order number and reason for return. We will give you detailed directions, including where to send your item.
Can I swap an item instead of sending it back?
Can I swap an item instead of sending it back?
Yes, exchanges are available for most products within 30 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
How long does it take to handle my return or exchange?
How long does it take to handle my return or exchange?
Once we receive your returned item, processing usually takes 5-7 working days. Refunds will be made to your original payment method, or the exchanged item will be sent without delay.
Shipping & Tracking
How long does delivery take?
How long does delivery take?
Shipping usually takes 3-5 working days after your order is handled. In all, you can expect to get your order within 7-10 working days. Delivery times may differ depending on your place and the shipping way chosen at checkout.
Do you provide faster delivery?
Do you provide faster delivery?
Yes, we offer quick shipping choices at checkout. Delivery times for these services are faster, usually within 1-3 working days after processing. Extra fees may apply.
Can I change my delivery address after placing an order?
Can I change my delivery address after placing an order?
If your order has not yet been handled, you can reach out to our help team to change your delivery address. Once the order has been sent, we cannot make any changes.