SPC Care Privacy Policy

SPC Care Privacy Policy

Privacy Policy

Smart Products Connection, S.A., hereinafter SPC, is a company headquartered at Parque Tecnológico de Álava, Leonardo da Vinci 14 01510 (Miñano) Álava, Spain. At SPC, we are committed to protecting our users' privacy. Therefore, we have prepared this Privacy Policy to provide our users with information about how we process their personal data when they use our SPC CARE app together with our mobile phones compatible with SPC CARE.


The remaining SPC products, applications and websites that do not include a link to this Privacy Policy and include a link to a different SPC privacy policy will be governed by that privacy policy.


We consider "Personal data" to be all information associated with an identified or identifiable natural person.

 

1. Categories of personal data processed by SPC.

a. Personal data processed when creating an SPC account
When creating an SPC CARE account, we ask the user for their email address and password.
b. Personal data processed when adding a device to SPC CARE
When adding a device, the device's IMEI is sent to the associated server and this data is recorded. From that moment on, the device is linked to the user.

    The contact data on the device will be read and displayed in the mobile application.

    d. Data collected when synchronizing with the SPC CARE server. SPC CARE regularly synchronizes device information to ensure that it is switched on and connected to the server. With each synchronization connection, we record data relating to the time, IMEI, country, battery level, number of steps taken, charging status, GPS location and SW version.

    e. Personal data processed when the user contacts our support center
    When the user interacts with our customer support representatives online or by telephone, we collect personal information such as their name, postal address, telephone number, email address and contact preferences, as well as information about the SPC products they own, such as serial numbers and the purchase date. We also record data relating to the operating system and version on which the SPC CARE app is installed. To improve our customer service, and where applicable law permits it, with the user's prior consent, we may also record and review the user's conversations with support representatives and analyze any feedback they provide through voluntary customer surveys.

    2. Purpose

    We process the information you provide for the purpose of managing the SPC CARE app, which you are going to register for. The legal basis for processing and communicating the data is compliance with a legal obligation. The recipients of the information are the competent public authorities for compliance with legal obligations.


    This will enable us to properly manage the requested service. In this regard, the data you provide both when creating your account with us and when creating your profile will be processed for:

      1. Manage the requested service.
      2. Send you messages from SMART PRODUCTS CONNECTION, S.A. to inform you about improvements or updates to our products and services. Remember that you can always customize these communications through your customer account settings, and section 6 (Rights) explains how you can request not to receive this type of communication.
      3. Prevent abuse and fraud in the use of our services (for example, fraudulent activities, denial-of-service attacks, spam, among others).
      4. Transfer of data to public organizations and authorities, whenever required in accordance with legal and regulatory provisions.

    3. Data retention period.

    How long do we retain your data?
    Your data will be retained for as long as the business relationship with us lasts, unless you request its deletion, as well as for the time necessary to comply with legal obligations.





    4. Legal basis.

      What is the legal basis for processing your data?
      The legal basis for processing your data is:
        1. The performance of a contract in relation to the purpose indicated in section 1.a above.
        2. The user's consent in relation to the purpose indicated in section 1.b.
        3. The legitimate interest of SMART PRODUCTS CONNECTION, S.A. in relation to the purpose indicated in section 1.c above.
        4. Compliance with legal obligations applicable to SMART PRODUCTS CONNECTION, S.A. for the purpose indicated in section 4 above.
      5. Recipients.




      To which recipients will your data be disclosed?

      Your personal data will be disclosed to third parties in the following cases:

            1. Your data may be accessed by providers that provide services to SMART PRODUCTS CONNECTION, S.A., such as content hosting, instant messaging, notification delivery, advertising, and other services. SMART PRODUCTS CONNECTION, S.A. has entered into the corresponding data processing agreements with each provider that provides services to SMART PRODUCTS CONNECTION, S.A. to ensure that those providers process your data in accordance with applicable legislation.
            2. Your personal data may also be disclosed to the competent authorities where there is a legal obligation to do so.
            3. The data collected may be used by a third party to monitor your physical activity, provided that you are enrolled in a fitness or nutrition program (with prior and express consent).


        6. Rights.



        What are your rights when you provide us with your data, and how can you exercise them?


        You have the right to obtain confirmation as to whether or not SMART PRODUCTS CONNECTION, S.A. is processing personal data concerning you.

        You also have the right to access your personal data and to request the rectification of inaccurate data or, where applicable, request its erasure when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

        Under certain circumstances, you may request the restriction of the processing of your data, in which case we will only retain it for the exercise or defense of claims.

        Under certain circumstances and for reasons related to your particular situation, you may object to the processing of your data. SMART PRODUCTS CONNECTION, S.A. will stop processing the data, except for compelling legitimate grounds or for the exercise or defense of potential claims.

        You may also exercise your right to data portability and withdraw the consent provided at any time, without affecting the lawfulness of processing based on consent prior to its withdrawal

        If you wish to exercise any of your rights, you may contact us via the email address dpd@onspc.com or in writing at the postal address indicated above. Remember to provide as much information as possible about your request: first and last name, the email address you use for the account or portal covered by your request.

        Finally, we inform you that you may contact the data protection agency or commission in your country and other competent public bodies regarding any complaint arising from the processing of your personal data.

         

        7. How we protect information

        At SPC, we apply technical, physical, and organizational measures and controls to safeguard and protect the transmission and storage of the data we collect through our applications. We apply reasonable safeguards for your information that are appropriate to its sensitivity.

        Likewise, despite our efforts and ongoing work, we cannot guarantee the absolute security of your account or information. To help with this, you can take steps to protect your account and personal information, such as creating a unique SPC password that is not easy to guess and that you do not use anywhere else. Do not share your password with others, and promptly report any suspicious activity or unauthorized access to your account.












        8. How to delete your SPC CARE account

        There are two possible methods:

        1.- Go to https://account.onspc.com/ with your SPC credentials and tap “Delete SPC account”. Then, confirm this action. This action is irreversible. To use SPC CARE again, you must complete the registration process again.


        2.- From the SPC CARE app itself. Go to the "Profile" section and tap "Delete account". Then, confirm this action. This action is irreversible. To use SPC CARE again, you must complete the registration process again.

        Upon confirming the deletion of your account, all personal information associated with your account will be permanently deleted. This includes your name, email address, other personal information provided, and login credentials.